Using Emotional Intelligence for Managing Oneself and Others

The concept of Emotional Intelligence is a crucial yet complex one. The course, “Using Emotional Intelligence for Managing Oneself and Others”, conducted by SNEF, has given us a better perspective on what Emotional Intelligence is. Emotional Intelligence is made up of 5 core skills under 2 primary competencies: 3 core skills under personal competence (self) and 2 core skills under social competence (others). The 3 core skills under personal competence, self-awareness, self-management and self-motivation, are focused on how we manage ourselves. Whereas, the 2 core skills under social competence, social awareness and relationship management, are focused on how we manage our interpersonal relationships.

Emotional Bank Account

One way of increasing our Emotional Intelligence is to practice the concept of an Emotional Bank Account. The idea behind this is to maintain a personal emotional bank account with anyone whom we have an interpersonal relationship with. Just like a regular bank, there will be deposits and withdrawals made here. A positive action will translate into a deposit and a negative one will be a withdrawal.

To sustain and grow relationships, It is crucial to make a conscious effort in creating more deposits. According to author Stephen Covey, there are 6 ways of making deposits in the Emotional Bank Account. They are:

  • Understanding the individual;
  • Attending to the little things;
  • Keeping commitments;
  • Clarifying expectations;
  • Showing personal integrity; and
  • Apologising sincerely when you make a “withdrawal”


Simply put, Emotional Intelligence is an ongoing process of understanding and managing our and others emotions. With that, we’d like to leave you with a quote by writer, Dale Carnegie:


Here are some links on Emotional Intelligence you may want to check out:

What is Emotional Intelligence(School of Life):

Emotional Bank Account:

Emotional Intelligence Quiz:


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About the Author:
Sumathi Krishna Kumar and Tarsheeni Rajoo
Educational Advisors

Learn more about Sumathi and Tarsheeni

This article was published in FACETS Vol 1 2018